1.Who we are

NEU Marketing is a trade name of Neural Network Engine for Marketing Services, a Limited Liability Company registered in Alexandria, Egypt, under Commercial Registration No. 34490. Our address is 20 Masjid El Hadaya St., Building A, Bulkeley, El Raml, Alexandria, Egypt. In this policy, “NEU”, “we” and “us” mean this company.

This policy explains how we handle personal data on our websites, in our systems, in the services we provide to our clients, and in our own marketing. It applies wherever we work, including on the advertising and social media platforms we use, such as Meta (Facebook, Instagram and WhatsApp), Google, TikTok, Snapchat, X and LinkedIn.

For any question about this policy or your data, contact our data protection officer at [email protected].

2.Our two roles

Data we decide about. For our website visitors, the people who contact us, our clients and their staff, the people we contact about our services, and the people who respond to NEU’s own ads, NEU decides why and how their data is used, and is responsible for it.

Data we handle for our clients. When we run advertising for a client, the leads from those ads belong to the client. We handle them only to deliver our service to that client and on the client’s instructions. We never use them for another client or for our own marketing. The client’s own privacy policy explains how the client uses them, and section 7 explains how we handle requests about them.

3.What we collect and why

Website visitors and enquiries. Through our contact form and our Growth Clarity diagnostic, we collect your name, company, email, phone number, the service you are interested in, your message, your budget if you choose to give it, and your answers to the diagnostic questions. We use them to answer your enquiry, prepare a proposal, give you your diagnostic results and follow up with you. We send you offers and news only if you ask for them.

Cookies and tracking tools. With your consent, our websites use, or may use, tools from Google (Analytics and Ads), Meta (Pixel), TikTok (Pixel), Snapchat (Pixel), LinkedIn (Insight Tag) and X (Pixel). They help us measure how our websites are used, measure the results of our ads, and show our ads to people who visited our websites.

Our clients and their staff. We collect the names, roles, emails and phone numbers of our clients’ contacts, contract and billing details, answers to our client briefs, and the details of the accounts people use in our systems, including sign-in records that keep those accounts secure. Our systems also record the work done in them; for example, in our car dealer service, how quickly each salesperson contacts a lead, the result of each call and a short call summary. We use this to deliver our services, run our contracts, invoice, keep accounts secure and measure the results we promise. Each client informs its own staff of these records.

People we contact about our services. We collect company details and the names, job titles, business emails and public profile links of decision makers, from public sources such as company websites, Google Maps and LinkedIn. We use them to offer our services to their business. Every email we send says it is from NEU and gives a way to stop receiving them: reply “stop”, use the unsubscribe link, or email [email protected]. We then add you to our do-not-contact list, so you are not contacted again.

People who respond to NEU’s own ads. When you answer one of our ads through a platform’s lead form, we receive the details you give there, such as your name, email, phone number and answers. We use them to follow up with you.

Leads we handle for our clients. When you answer a client’s ad, through a platform’s lead form or one of our landing pages, we receive the details you give there, such as your name, phone number and answers, on the client’s behalf. We use them to pass your enquiry to the client’s sales team, alert the client’s staff, measure the results of the ads, and send the status of your enquiry (for example, contacted or visited) back to the platform the ad ran on, so the ads reach people with similar interest.

4.Your consent

We ask for your consent before we collect your data, where the law requires it:

• Our forms ask you to agree to our use of your details to answer your request. A separate, optional box lets you choose to receive our offers and news.
• Our cookie banner lets you accept all tools, reject all, or choose which to allow. No tracking tool runs until you choose. We remember your choice for 12 months, and you can change it at any time through the cookie settings link at the bottom of our websites.
• Advertising platforms’ lead forms for our clients’ ads show the client’s own privacy policy, and the client is responsible for that consent.

You can withdraw your consent at any time (see section 7). Withdrawing does not affect what we did before.

5.Who we share it with

We share personal data only as far as each purpose needs:

• The client a lead belongs to.
• Hosting and security providers, such as Hostinger and Cloudflare.
• Email, office and cloud providers, such as Google.
• Advertising and social media platforms, such as Meta, Google, TikTok, Snapchat, X and LinkedIn.
• Messaging providers, such as WhatsApp.
• Artificial intelligence providers that power features of our systems, such as Anthropic and Google.
• Our professional advisers, and authorities when the law requires it.

We do not sell personal data. What advertising and social media platforms collect through their own apps, websites and forms is governed by their own privacy policies, not this one.

Data outside Egypt. Our websites and systems are hosted in Germany, with backups in France. Many of the providers above process data in other countries, including the United States. We transfer personal data outside Egypt only in line with Egypt’s Personal Data Protection Law (Law No. 151 of 2020).

6.How long we keep it

We keep personal data only as long as each purpose needs, then delete it:

7.Your rights

You have the right to:

• see the personal data we hold about you;
• correct it;
• have it deleted;
• restrict or object to its use, including for advertising;
• withdraw your consent at any time.

How to ask. Email [email protected] with “Personal data request” in the subject. To protect you, we act only on requests sent from the email address or phone number we already hold for you; if you write from another one, we first confirm through the details we hold. We complete every request within 30 days.

Requests about a client’s lead. If your request concerns details you gave in answer to one of our clients’ ads, that client decides on it. We pass your request to the client within 5 working days, carry out the client’s instructions, and tell you whom to contact at the client.

You can also complain to Egypt’s Personal Data Protection Center.

8.How we protect it

• Connections to our websites and systems are encrypted.
• Signing in to our systems needs a password and, on every new device, a code sent to the account holder.
• Each person sees only what their role needs, and only NEU’s management can remove data.
• Our systems keep a record of who did what.
• Our websites and systems are hosted in Germany, with backups in France.

If a breach affects your personal data, we report it to Egypt’s Personal Data Protection Center within 72 hours of finding out, and we inform you within 3 working days after that report, as the law requires.

9.Children

Our services are not aimed at anyone under 18. If we find that we hold a minor’s data, we delete it.

10.Changes to this policy

When we change this policy, we update the date at the top. For an important change, such as new kinds of data, new purposes or new types of recipient, we also post a notice on our websites for 30 days and email our current clients. If a change affects something you consented to, we ask for your consent again.

11.Law, courts and language

This policy is governed by the laws of the Arab Republic of Egypt, and the courts of Alexandria have jurisdiction over any dispute about it. It is published in Arabic and English; if the two versions differ, the Arabic version prevails.

12.Contact us